koko888Terms of Use
We at koko888 operate an online gaming and sportsbook platform accessible to users in supported jurisdictions where local law permits. These terms set out the rules that govern your use of our platform, your account, deposits, withdrawals, and participation in games and betting activities. By creating an account on koko888, you agree to these terms in full.
Our platform hosts slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, Champions League, Premier League), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. We handle account verification, withdrawal requests, and customer support in English and Indonesian during standard business hours.
This document explains your rights and obligations when you use koko888. If you have questions about these terms, contact our support team via live chat or email. Services on koko888 are available only where local law permits—you are responsible for confirming that access and use comply with your own jurisdiction's regulations.
Your Account and Registration on koko888
When you create an account on koko888, you provide your email address, phone number, and a password. You are responsible for maintaining the confidentiality of your login credentials. You must not share your password with anyone, and you are liable for all activities that occur under your account. If you suspect unauthorised access, contact our support team immediately.
We require account verification via email before you can make deposits or withdrawals. You click the verification link we send to your email address. Once verified, your account is active on koko888. If you forget your password, use our password-recovery form and we send a one-time reset link to your registered email. You create a new password yourself; we never transmit passwords via email or SMS.
Before your first withdrawal, we conduct Know Your Customer (KYC) verification. You submit a government-issued ID (national ID, passport, or driver's license) and proof of address (utility bill, rental agreement, or recent bank statement). Our verification team reviews these documents within 24–48 hours. Once verified, your account reaches "KYC Complete" status and you can withdraw. If documents are unclear or incomplete, we notify you within 48 hours and ask you to resubmit.
Key terms for your account
- You must be above the legal age to access gaming services in your jurisdiction
- Email verification is required before your first deposit on koko888
- KYC documents are required before your first withdrawal
- You are solely responsible for keeping your login credentials confidential
- Services are available only where local law permits
Age and Legal Status
By creating an account on koko888, you confirm that you are above the legal age for gaming in your jurisdiction (typically 18 or 21). You confirm that you are legally able to enter into binding agreements and that use of koko888 does not violate any law or regulation in your location. We do not knowingly allow minors to use our platform. If we discover that an account holder is below the legal age, we suspend the account immediately and return any deposits to the original payment method.
Deposits, Withdrawals, and Our Policies on koko888
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer from mobile banking, local payment, online payment, and e-wallet. Deposits via mobile wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) settle instantly. Bank transfers typically credit within subject to verification to 2 hours. All deposits are processed through encrypted payment gateways on koko888.
Withdrawals on koko888 require verified KYC status. You request a withdrawal, specify an amount and payment method, and our system processes it within the following timeframes: mobile wallets (2–4 hours), direct bank transfer (1 business day). During high-volume periods or around major holidays like Idul Fitri or Idul Adha, processing may extend by one additional day. Withdrawals are always sent to the original deposit method to prevent fraud.
We retain the right to delay or refuse a withdrawal if we detect suspicious activity, if your account is flagged for fraud investigation, or if your KYC documents require re-verification. We notify you of any delay and provide a reason within 48 hours. We do not charge fees for deposits or withdrawals on koko888; all processing is included in your account service.
Bonuses and Promotional Terms on koko888
We occasionally offer promotional bonuses or deposit-match offers tied to specific campaigns or tournaments. Any bonus is credited to your account with clear terms: eligible games, wagering requirements, expiration dates, and withdrawal conditions. Bonuses are non-transferable and cannot be withdrawn as cash. If you fail to meet the bonus terms within the specified timeframe, the bonus expires and is removed from your account. We reserve the right to cancel any bonus or promotional offer if we detect fraud, abuse, or breach of terms.
During Piala Indonesia or Liga 1 seasons, we may run special slot tournaments with leaderboard-based rewards. Participation is optional and automatic—your normal play counts toward the leaderboard. Rewards are credited to your account at the end of the tournament period. Tournament terms (payout structure, tie-breaking rules, disqualification conditions) are displayed on the tournament page on koko888 before entry.
Disputes and Complaint Resolution
If you believe there is an error on your account—such as a failed withdrawal, an incorrect game outcome, or an unauthorised transaction—contact our support team within 14 days of the incident. Provide your account details, transaction ID (if applicable), and a clear description of the issue. Our support team investigates within 5 business days and notifies you of the outcome.
If you are not satisfied with our resolution, you may escalate your complaint to our complaints officer. Email your escalation to our support email address with "ESCALATION" in the subject line. We respond to escalations within 10 business days with a final decision.
We are committed to fair and transparent dispute resolution. If we determine that an error occurred on our side, we correct it immediately and compensate you accordingly. If we determine that no error occurred, we explain our findings and the relevant game rules or policy that apply to your situation.
Prohibited Conduct and Account Suspension
We reserve the right to suspend or terminate your account if we detect: fraud or collusion, money laundering, use of multiple accounts to exploit bonuses, abuse of deposit/withdrawal functions, or violation of these terms. If we suspect prohibited conduct, we may freeze your account pending investigation. We notify you of the reason for suspension within 5 business days. During investigation, we do not process withdrawals.
You must not use koko888 in any jurisdiction where online gaming is prohibited. You must not attempt to circumvent our security measures, access unauthorised systems, or disrupt our platform's operation. You must not engage in abusive conduct toward our staff or other users on koko888.
If your account is suspended due to breach of these terms, any balance remaining in your account will be held pending investigation. If the breach is confirmed, we may forfeit the balance. If the breach is not confirmed, we return the balance to your registered payment method within 30 days of suspension lift.
Jurisdiction and Governing Law
Services on koko888 are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use comply with your own jurisdiction's law. If you access koko888 from a restricted jurisdiction, we reserve the right to suspend your account immediately and return your balance.
These terms are governed by the law applicable in the jurisdiction where koko888 operates. Any legal dispute arising from your use of koko888 will be resolved through our dispute-resolution process described above. If that process does not resolve the matter, either party may pursue further legal remedies in accordance with applicable law.
Changes to These Terms
We reserve the right to update these terms at any time. When we make material changes, we notify all users via email and display a notice on koko888. Your continued use of the platform after changes take effect constitutes acceptance of the updated terms. If you do not agree to the changes, you may close your account.
We encourage you to review these terms regularly. If you have questions about any provision, contact our support team. We are available during business hours (9 AM to 10 PM Jakarta time, Monday–Sunday) via live chat, email, or phone.