koko888 Privacy Policy

This page describes what we collect when you use koko888 and how we keep that data protected. We gather information about you to operate our platform, process your deposits and withdrawals, verify your identity before your first withdrawal, and provide customer support. We treat your personal data with strict confidentiality and encrypt it end-to-end on our servers.

Our privacy practices comply with applicable data-protection standards in the jurisdictions where koko888 operates. We do not sell your data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), KYC verification providers, and support contractors who assist us in serving you. All third-party partners sign strict confidentiality agreements.

If you have questions about how we use your data, contact our support team during business hours (9 AM–10 PM Jakarta time, Monday–Sunday). You have the right to request a copy of your personal data, ask us to correct inaccuracies, or request deletion subject to legal and operational constraints outlined below.

What Data We Collect on koko888

We collect information in two categories: data you provide directly, and data we gather automatically.

Data you provide: When you sign up on koko888, you give us your email address, phone number, full name, and date of birth. You set a password, which we hash immediately and never store in plain text. During account setup, you may provide optional information such as your preferred language and timezone. Before your first withdrawal, we request a government-issued ID (national ID, passport, or driver's license) and proof of address (utility bill, rental agreement, or bank statement). This information is stored securely and used solely for KYC verification.

Deposit and withdrawal data: When you deposit or withdraw funds on koko888, we record the amount, payment method, date, and time. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive transaction confirmation from the wallet provider. If you use direct bank transfer from e-wallet, mobile banking, local payment, or online payment, we receive confirmation from your bank. We store these records to reconcile accounts, detect fraud, and comply with anti-money-laundering regulations.

Game activity data: We log your slot play (game title, spin history, outcomes), live-dealer session participation (table, time, stake), and sportsbook activity (matches viewed, statistics accessed). We use this data to calculate your account balance, settle wins and losses, and generate your account history on koko888. We also use game activity to detect abuse or collusion (e.g. multiple accounts exploiting bonuses).

Data we collect summary

Email, phone number, name, date of birth, and password
Government ID and proof of address (before first withdrawal)
Deposit and withdrawal transaction records
Slot, live-dealer, and sportsbook activity logs
IP address and device type (automatic)
Cookie data and browsing behaviour on koko888

Automatic data collection: When you visit koko888, our servers record your IP address, browser type, device model, and operating system. We use cookies and similar tracking technologies to remember your login session, track your preferences, and analyse how you navigate our platform. We also record which pages you visit, how long you spend on each, and which games you click on. This information helps us improve performance, identify technical issues, and personalise your experience on koko888.

We do not collect your location data unless you explicitly grant permission. We do not access your device camera, microphone, or contact list. We do not track you after you leave koko888.

Third-Party Data Processors

We share your data with external providers who help us operate koko888. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank) receive your transaction details to process deposits and withdrawals. These providers have their own privacy policies; we recommend reviewing them.

KYC verification providers receive your ID and proof of address to confirm your identity before your first withdrawal on koko888. Verification typically completes within 24–48 hours. Verified documents are encrypted and stored separately from your game history.

Our email service provider (e.g. for sending password resets and withdrawal confirmations) receives your email address but not your password or payment details. Our customer support contractors (multilingual agents assisting during business hours) access limited account information only to resolve your specific issue—they cannot see your password or full transaction history unless directly relevant to your support request.

Important: We do not sell your data to marketers or data brokers. We do not share your data with competitors or unrelated third parties without your explicit consent.

How We Use Your Data on koko888

We use your information for the following purposes:

Account management: We use your name, email, and phone to create and manage your account on koko888. Your password lets you log in securely.
Transaction processing: We use deposit and withdrawal data to credit your account, settle payouts, and provide you with transaction records.
KYC and fraud prevention: We use your ID and proof of address to verify your identity before your first withdrawal. We analyse your account activity to detect fraud, collusion, or abuse (e.g. multiple accounts, unusual betting patterns).
Customer support: We use your contact information and account history to help you with password resets, withdrawal delays, game crashes, or other support requests.
Compliance and legal obligations: We retain your data to comply with anti-money-laundering regulations, tax reporting requirements, and law enforcement requests in supported jurisdictions.
Platform improvement: We analyse game activity, browsing behaviour, and technical performance to improve koko888, fix bugs, and optimise the user experience.

Data Retention and Deletion on koko888

We retain your personal data as long as your account is active. If you close your account, we retain data for a minimum of seven years to comply with anti-money-laundering regulations and to investigate disputes or fraud claims. After seven years, we securely delete or anonymise your data, with the exception of aggregated transaction logs required for compliance.

You may request deletion of specific data before your account closure. For example, you can ask us to delete optional preferences or historical game logs (subject to legal holds). We will delete data where legally permissible within 30 days of your request. However, we cannot delete transaction records, KYC documents, or tax-related data while your account is active or during the seven-year retention period.

Your Rights Regarding Your Data on koko888

You have the right to request access to all personal data we hold about you. Email our support team with "DATA REQUEST" in the subject line, and we provide a copy within 14 days. You have the right to request correction of inaccurate data; if your name or date of birth is wrong in our system, contact support and we correct it immediately on koko888.

You have the right to request that we stop using your data for non-essential purposes (e.g. platform improvement analytics). However, we must continue processing your data for account management, transaction processing, and legal compliance. You have the right to lodge a complaint with data-protection authorities in your jurisdiction if you believe we've mishandled your data.

We do not use automated decision-making or profiling on koko888. We do not use your data to make unilateral decisions about account suspension or withdrawal denial. Any account action (suspension for fraud, bonus cancellation) is reviewed by a human team member and explained to you within 48 hours.

Cookies and Tracking Technology

We use cookies to store your login session, remember your language preference, and track your browsing behaviour on koko888. Session cookies expire when you log out. Preference cookies persist for one year. You can disable cookies in your browser settings, but some platform features may not function properly without them.

We do not use cookies to track you across other websites. We do not share your browsing data with social media platforms or advertising networks. Analytics cookies help us understand how users navigate koko888 and identify technical issues; this data is aggregated and anonymised.

Data Security and Encryption

We protect your data using industry-standard encryption (TLS 1.3) on all connections to koko888. All data at rest (on our servers) is encrypted using AES-256. Our servers are firewalled and monitored 24/7. We conduct regular security audits and penetration testing to identify vulnerabilities.

However, no system is perfectly secure. If we detect a data breach or unauthorised access, we notify affected account holders within 48 hours and take immediate steps to contain the breach. You will receive detailed information about what data was compromised, what we're doing to remediate it, and what steps you can take to protect yourself.

Data Transfers and Jurisdiction

Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries other than where you are located. By using koko888, you consent to such transfers. If you reside in a jurisdiction with strict data-protection laws (e.g. GDPR in Europe), you should be aware that data protection standards may differ in our operating jurisdiction.

We apply consistent security and privacy standards globally on koko888. We comply with applicable data-protection laws in the jurisdictions where we operate. If you have concerns about data transfers, contact our support team.

Contact koko888

If you have questions about this privacy policy, requests to access your data, or concerns about how we use your information on koko888, contact our support team via live chat, email, or the Help Centre during business hours (9 AM–10 PM Jakarta time, Monday–Sunday). We respond to privacy inquiries within five business days. For urgent data-protection concerns, email with "PRIVACY URGENT" in the subject line and we escalate your request to our data protection officer.